FAQ - FAQ

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How do I create an account?

We do this for you!

During your first order an account will be created for you. The information necessary will be sent to you by e-mail.

How do I view/edit my information?

First you need to log in. Either you click "Client Log-in" in the top right corner or you can click here to login.

You will be redirected to the "My Account" page where you can find your "Personal information" and potentially "Business information". Now you are ready to edit your account.

How do I pay?

You can use online banking to process your payment.

Or you can pay cash to our courier.

Is paying online safe?

As soon as you hit the order button you will be redirected to a Secure Socket Layers (SSL) page. This protocol allows client-server applications to communicate across a network in an extra safe way. In other words, it provides communication security, between you and us, over the internet. The information exchanged between these two parties are encrypted for confidentiality. Thus your information is completely secure with us.

Not sure you have been redirected to the secure page? Have a look at the bottom of the page, you should see a little lock. Furthermore the URL bar will turn green. This will guarantee the identity of the organisation behind a certain internet address.

How much are the delivery costs?

If you spend at least 99,00 EUR we will deliver your item(s) for free.

If the total amount of your order is less than 99,00 EUR we will need to charge a delivery cost of 15,00 EUR (unless stated otherwise with the product).

There is no supply on the Wadden Islands.

Who delivers my item(s)?

The delivery of your item(s) will be done by us, DeliCasa.

How long will it take for my item(s) to be delivered?

During the order process you can choose your preferred date of delivery, we will try our best to deliver on that specific day. The dates that you can choose are the earliest possible dates on which we can deliver the item(s).

On each product page you can find a current state of the stock, which makes it even easier for you to see if the item of your choice is in stock or not.

If certain items of your order are not in stock or need to be ordered by us first, you will not be able to choose your preferred date of delivery. We will try our best to collect all selected items as soon as possible and once all items are in stock we will contact you to choose a date of delivery.

Can I pick up my order?

Yes, if you would like to pick up your order, you can opt for “pick up” in the "information" tab of your order process.

My delivered item is faulty, now what?

Whenever we deliver something to your door or you pick something up at our warehouse, we count on you to be very critical. Please take your time to have a close look at your item(s) because, according to our terms and conditions, once you have accepted them you accept them in the state they are, whether there are flaws or not, whether there are parts missing or not.

We try our best to deliver all items in their original state but sometimes some things go wrong. That is why close inspection is very important.

How long does the guarantee last for my item(s)?

The guarantee varies from item to item. Even the different parts of one particular item may vary in terms of guarantee.

Please have a look at each product page for more information.

I have a complaint, who can I turn to?

In spite of our best efforts to help our customers as soon as possible, some things just don't go the way as planned. If you have a complaint about our service or our goods you can contact our customer service via e-mail.

We will thoroughly investigate the complaint and contact you as soon as we can to offer a possible solution.

Mind you, complaints about a faulty delivery need to reach us within 8 days after the delivery. Complaints about hidden defects should reach us within two months after discovery or within the legal guarantee period.

I have trouble ordering, now what?

For questions in connection with payment, dispatch and delivery of items you can contact us on info@delicasa.eu.

For questions in connection with guarantee, faults and returning items you can contact Flexico: info@flexico.be.

Where can I view the already ordered items?

If you are logged in, you can click "My orders" in the menu on the right. You will see an overview of your recently purchased items.

F.A.Q.